When Business Owners Don’t Lead

  Some business owners don’t lead, they may be the boss and manage internal activities, but they’re not true leaders. Running almost any contemporary enterprise, from service provider to challenged manufacturing company requires more and different skills than even 10 years ago. The most important contemporary success component is an inspired leader. In many legacy […]

Are you going in tomorrow to do what you did yesterday? - Lauterback Consulting

Are you going in tomorrow to do what you did yesterday?

Let’s say you run a small, non-retail business in a legacy industry (one that hasn’t changed too much in the last 25, or more years). Revenue is several million dollars and things have been flat or modestly up and/or down the last few years. You’ve seen weaker companies fall by the wayside, a couple grow […]

Are Your Employees Bad For Business?

Most employees either contribute to value-added operations around the offering, or they interface with prospects and customers facilitating transactions. Although we’d love to have the people in the shop demonstrating customer-led behaviors, the ones with direct interface, at any level, are the ones with the greatest individual responsibility for customer retention. Engineer the customer experience […]