Are you going in tomorrow to do what you did yesterday?

Let’s say you run a small, non-retail business in a legacy industry (one that hasn’t changed too much in the last 25, or more years). Revenue is several million dollars and things have been flat or modestly up and/or down the last few years. You’ve seen weaker companies fall by the wayside, a couple grow […]

Are Your Employees Bad For Business?

Most employees either contribute to value-added operations around the offering, or they interface with prospects and customers facilitating transactions. Although we’d love to have the people in the shop demonstrating customer-led behaviors, the ones with direct interface, at any level, are the ones with the greatest individual responsibility for customer retention. Engineer the customer experience […]

7 Considerations for Getting the Right Help for Your Company

Growing and sustaining a midmarket company takes concentration in the three primary areas of operations, finance and marketing. Business leaders know they can’t be experts in all areas today, but budgetary constraints may mean covering the deficit in an alternative way. Business consultants can be a valuable resource in filling the void, provided you know […]