Some business owners don’t lead, they may be the boss and manage internal activities, but they’re not true leaders. Running almost any contemporary enterprise, from service provider to challenged manufacturing company requires more and different skills than even 10 years ago. The most important contemporary success component is an inspired leader. In many legacy […]
4 Changes that will Fix Your Small Company
If you run a business experiencing shrinking sales, employee compliancy or operational inefficiencies, you are not alone. Although more small companies are growing than ever before, many more are lagging for reasons that are easily corrected. . A handful of factors account for most of the problems in smaller companies: • Lack of effective operational […]
Creating the trust that purchase decisions depend on
Marketing is a strategy to help your business find new customers while captivating the ones you already have. This requires listening – really listening – to what your customers’ needs are now and anticipating their future expectations. This success component requires constant attention and nurturing. And, in order for your marketing to be successful, you […]
Employee problems getting you down?
If you feel lucky when a recent hire seems to be working out, wait, at least 6 months. Utilizing a robust hiring template, sticking to the rules, performing a formal assessment and checking references all count. Even after all of that, you still have to be lucky. Employee matters have a way of tripping up […]
Are Your Employees Bad For Business?
Most employees either contribute to value-added operations around the offering, or they interface with prospects and customers facilitating transactions. Although we’d love to have the people in the shop demonstrating customer-led behaviors, the ones with direct interface, at any level, are the ones with the greatest individual responsibility for customer retention. Engineer the customer experience […]
When a good Employee Quits, Look in!
Accepted wisdom for categorizing employees suggests 3 levels. The “C” player is the chronic underperformer. Easy to spot, they are unhappy with where they are, may disdain the organization or the world, and reject attempts at change. These are the people that are better off someplace else. The “B’s” are the ones with the potential […]
