Challenge

When a small company blossoms into an industry leader it is generally the result of an uncompromising drive and vision of the founder. Many times one part, in this instance, the inside of the company, its systems and culture become the victim of inevitable entrepreneurial limits. These blind spots are known to compromise stability in these situations, the resulting inattention contributes to operational inefficiencies, extended lead times, constant priority shifts and unhappy customers.

Plan

Stable companies have efficient processes, good staff and a competitive offering. Since the first steps to operating under control yield the greatest results trust between parties must be established in the first meeting or not at all. Thereafter, making accurate initial assessments around synergistic solutions, gaining team support and holding the players accountable yielded to a proactive platform and later, a full time hire. The elusive decision maker – understanding their profile is critical to our collective success! Lauterback designed and managed the implementation of a more robust organizational structure that formalized reporting channels while providing that independent-minded leader with the room to both be himself and enjoy the rewards of better systems and controls.

Results

The firm has experienced a steady growth in revenue aided by our contributions. The new VP/general manager and the owner are working in harmony, and sales have increased over 20% in each of the 2 years since our engagement.